FAQ
Soap Questions & Answers
What makes Takeoff Soap Co. different from other soap brands?
At Takeoff Soap Co., we combine the thrill of aviation with high-quality, natural ingredients to create luxury soaps that elevate your daily routine. Our soaps are handcrafted in Hawaii, and are designed to nourish, refresh, and transport you—just like a first-class flight experience.
Are your soaps made with natural ingredients?
Yes! We use only the finest natural ingredients, including oils, butters, essential oils, high-quality fragrance oils, and micas to ensure a gentle and nourishing cleanse. Our formulas are free from harsh chemicals, parabens, and sulfates, providing a luxurious and safe experience for your skin.
Do you offer vegan products?
At this time, our products are not vegan, as some contain ingredients derived from animals, such as lard or tallow. However, we are committed to using high-quality, natural ingredients in all our products and are always striving to improve our formulations.
How long does a bar of Takeoff Soap Co. last?
With proper care, our soap bars typically last 3-4 weeks with daily use. To extend their lifespan, keep them in a dry, well-ventilated area between uses.
How should I store my soap?
To make your soap last longer, store it in a soap dish with drainage and keep it away from direct water exposure when not in use.
Delivery
How long does it take to process my order?
Orders are typically processed within 1-3 business days.
How much does shipping cost?
Shipping costs vary based on your location and chosen shipping method. You can see the exact shipping fee at checkout before placing your order. Shipping is free on orders over $35.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $35.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email so you can monitor your package’s journey.
What should I do if my order hasn’t arrived?
If your order is delayed or missing, please check your tracking details first. If you still have concerns, contact us and we’ll help resolve the issue.
How long does delivery take?
Delivery times typically depend on your location and the shipping method selected at checkout. Orders are usually processed within 1-3 business days.
Order
How do I place an order?
Simply browse our products, add your favorite items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes or cancel your order, contact us within 24 hours of placing it, and we’ll do our best to assist you.
What payment methods do you accept?
We accept major credit/debit, and other secure payment options available at checkout.
Do you offer discounts or promo codes?
Yes! Sign up for our newsletter or follow us on social media to stay updated on exclusive discounts and promotions.
What is your return policy
Due to the nature of our products we do not offer returns. If you receive an incorrect or damaged item, please contact us immediately with photos of the product, and we’ll send a replacement or issue a refund.
Can I order in bulk for special events or corporate gifting?
Yes! We offer bulk orders and custom packaging for special events, corporate gifts, weddings, and more. Please contact us for additional details. Please note that bulk orders require a minimum lead time of 60 days.